Why is my internet/movie streaming so slow?

It almost seems inevitable…just when you finally settled into watching your favorite show on Netflix…the video becomes choppy, you see the dreaded loading pinwheel and the video stalls.  Urgh!  So much for down time!

“Streaming” refers to media content (both audio and video) that is sent from a central server on the Internet to your TV, computer or other device. There are several factors that impact streaming quality.

As measured in megabits per second (Mbps), internet connection speed is the amount of data that can be transferred from Internet servers to your connected devices in one second.  If your connection isn’t fast enough, streaming video can sometimes stall as it fills the buffer in the receiving device, or the content provider might send a lower-quality stream because it senses that your available speed can’t handle anything more.  As of late 2014, if you are using Verizon Fios you should have at least a 25 Mbps Internet connection.  If you are using Comcast Xfinity you should have at least a three Mbps Internet connection.  To determine or test your Internet connection speed, go to www.speakeasy.net/speedtest.

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Internet congestion could also be a culprit.  At 25 Mbps or more, video streaming of most content will usually run as smoothly as live TV.  However, when demand is particularly high (weeknights between 7pm and 11pm), or too many people are trying to access the same video at the same time, problems may arise.

Limitations with your network or computer can also impact your streaming speeds.  If you have an older router with limited bandwidth capabilities, your streaming device might not be receiving all the bandwidth it needs. This is especially true of WiFi connections, which can also be problematic because of interference from other wireless devices in the home.

Any one or a combination of these factors can slow down your streaming speed.  Digital Handyman can help you determine the causes of interrupted and slow streaming and speed things up so that you can watch online uninterrupted.